Remote IT Support for Small Business
Proactive Care, Not Just Break/Fix
Keep your team working and your data protected with fully managed remote IT support. I use NinjaOne remote monitoring and management (RMM) plus business-grade antivirus options to watch over your systems, stop problems early, and give your staff a single, reliable point of contact for IT.
Ideal for 5–100 user businesses that need real IT support without the cost of a full-time IT department.
Support Plans (Per User, Per Month)
Pricing assumes 1 primary workstation (laptop or desktop) per user, with NinjaOne agent and managed antivirus included. Minimum monthly commitment and environment complexity may adjust final pricing.
1. What You Get With Remote IT Support
A complete IT safety net for your laptops, desktops, and key servers – designed so you do not have to think about updates, antivirus, or who to call when something breaks.
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Single point of contact for IT Your staff always know exactly who to call or email. No more guessing, no more “who set this up?”
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Remote monitoring with NinjaOne All covered devices report in to a central dashboard so issues can be spotted early – low disk space, failing services, offline backups, overdue updates, and more.
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Managed antivirus and threat protection Business-grade AV options installed, monitored, and updated for you. Alerts are handled on your behalf instead of landing in your inbox.
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Unlimited remote help desk support Users can open tickets by email or portal for common issues: slow PCs, login problems, printers, Microsoft 365, basic application issues, and more. Unlimited remote support during business hours within fair-use guidelines.
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Clear response and resolution expectations Defined response windows for critical vs. non-critical issues, so you know when to expect help.
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Monthly health and status reporting Simple, non-technical summaries: tickets handled, devices covered, security status, and any upcoming recommendations.
2. How Remote Support Works Day To Day
From your team’s perspective, IT just works. When something does go wrong, help is only a message away.
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Lightweight agent on each device The NinjaOne agent quietly runs in the background, monitoring health, security, and performance without getting in the way of work.
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Alerts come to me, not to you When something looks off, I get notified and can investigate before it becomes a major outage. You often hear “it’s fixed” before you knew there was a problem.
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Secure remote access for fast fixes With your permission, I can securely remote into a device, see what the user sees, and fix issues without waiting for onsite visits.
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Friendly help for your users Clear, non-technical explanations and patient support. The goal is to solve the problem and make the user feel taken care of, not talked down to.
Your team focuses on work, not on fighting their computers
Most small businesses wait until something breaks, then scramble to find help. With remote IT support and RMM in place, your systems are being watched and maintained all the time, not just when something catches fire.
- Fewer surprises and emergencies
- Faster resolution when issues do happen
- Less time wasted by staff on DIY troubleshooting
3. Security, Backups & Antivirus Options
Security is more than just an antivirus icon on the desktop. The goal is to reduce risk in a practical way that fits a small business budget.
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Managed antivirus on every covered device Installation, configuration, and updates handled for you. Threats are monitored and responded to instead of ignored.
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Patch and update management Windows and supported third-party applications regularly updated through NinjaOne to reduce vulnerabilities and crashes.
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Basic backup guidance Review of your current backup approach for key data (servers, cloud apps, or NAS) and recommendations for practical improvements.
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Optional advanced security stack For clients who need more protection, we can add options like endpoint detection and response, stronger email filtering, and improved MFA practices.
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Security-first configuration standards New devices are set up with consistent security baselines instead of ad-hoc settings that differ from user to user.
The exact antivirus and security stack can be adjusted to match your industry, compliance needs, and risk tolerance.
4. Onboarding: How We Get Started
A structured, low-disruption process that usually completes in days, not months.
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Discovery and planning call Review of your current setup, number of users, devices, locations, and pain points. We define exactly what is in scope so there are no surprises.
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Install NinjaOne agent and AV Rollout of the RMM agent and selected antivirus to all covered devices, scheduled in a way that minimizes downtime.
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Documentation and baselining Capture of key information (logins, systems, vendors) and baseline health reports so we know where you are starting from.
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User communication and support instructions Simple how to get help email for your team explaining how to open tickets, what is covered, and typical response times.
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First-month tune-up During the first month we take care of overdue updates, cleanup, and quick wins so you see immediate value.
5. What’s Included Every Month
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Remote monitoring of covered devices Continuous health and performance checks via NinjaOne.
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Unlimited remote support during business hours Email or ticket-based support for your team, with clearly defined response times.
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Managed antivirus Licensing and management of the chosen AV solution for each covered user device.
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Patch and update management Regular patching of Windows and supported software via automation.
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Minor remote projects and changes Small changes (new user setup, basic app installs) included within fair-use guidelines, depending on plan level.
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Monthly health summary Overview of tickets, device status, and key recommendations in non-technical language.
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Access to an experienced IT partner Someone who understands both the technical side and the business side of small organizations.
Larger projects such as migrations, server builds, and new locations are scoped separately at a predictable, fixed price.
6. Is This a Good Fit for Your Business?
Best suited for
- Businesses with 5–100 users who rely on their computers to generate revenue
- Owners who are tired of being the IT person on top of everything else
- Teams that want a real relationship with an IT partner, not a ticket number factory
If you are ready to get proactive about IT – fewer fires, fewer surprises, and a stable, secure environment – remote IT support with NinjaOne monitoring and managed antivirus is a strong fit.
Summary
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Proactive remote IT support Monitoring, maintenance, and fast remote fixes instead of waiting for things to break.
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NinjaOne RMM and managed antivirus Modern tools watching over your environment around the clock.
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Clear tiered plans starting at $65 / user Essentials, Managed, and Premium options so you can choose the level that fits your business.
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Designed specifically for small businesses Practical, right-sized solutions – no enterprise-level complexity you do not need.